Order Processing

Once you have booked a scanning appointment on our website, you will receive a confirmation email stating that we have recorded your appointment information and arranged for the relevant staff to provide you with the service. On the same day, you just need to go to our scanning point according to the appointment time, our staff will be on site to assist you to complete the data collection and confirm all the information is correct. After the collection is completed, you can pay the fee on-site via POS machine, which is convenient and safe.

Order Tracking 

The tracking number will be sent to the email address provided 48 working hours after shipment. And you can log in to check the order status.

In case of special circumstances such as being out of stock or packages lost during shipping, we will contact you in time.

Delivery time

Normally, you'll receive the 3D figurine within 5-7 working days after shipment.

Order Shipment

All of Genio3d's products will be shipped via DHL, FedEx, UPS, or other major couriers.