Refund Policy

First and foremost, we at genio3d value customer satisfaction as one of our main priority. We work day and night to make our customers happy. We try our best to make sure that our products do not have to be returned.Our products(3D figurines of pet and human) are fully customized. We are in the space of personalization/customization and for which the item does not have a resale value. The return goods can't be resold. Hence all our custom products are strictly non-refundable according to the industry standard. In the case of unforeseen circumstances, we re-evaluate customer's order on an individual basis and we may offer to redo the model for free based on the outcome of the first model.